If something you bought from us isn’t right, call us or bring it in and we’ll sort it out.
Your rights under the Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Our services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled to cancel your service contract with us, and to a refund for the unused portion, or to compensation for its reduced value. You are also entitled to choose a refund or replacement for major failures with goods. If a failure with the goods or a service does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done you are entitled to a refund for the goods and to cancel the contract for the service and obtain a refund of any unused portion. You are also entitled to be compensated for any other reasonably foreseeable loss or damage from a failure in the goods or service.
Nothing on this page limits these rights. They apply to everything we sell, in the shop and online, and to our repairs.
Warranty on devices we sell
Every device we sell comes with a 1-year warranty from Principal Computers. The battery in a second hand device is not covered by this warranty. Where the manufacturer’s warranty runs longer than a year, the rest of that time is covered by the manufacturer’s warranty.
Either way, contact us first. We check the device and, if it’s faulty, repair or replace it, or help you make the claim with the manufacturer.
This warranty is in addition to your rights under the Australian Consumer Law.
How to make a claim
- Call us on 03 6235 5000, send us a message, or bring the device to 243 Harrington Street, Hobart TAS 7000.
- Have your receipt, invoice or online order number with you.
- Back up anything you need first. A repair or replacement can mean the data on a device is lost.
No change-of-mind returns
We don’t offer refunds or exchanges if you change your mind, for example if you chose the wrong item or no longer need it, and we don’t refund repair work you’ve changed your mind about. Please check before you buy, and ask us if you’re not sure what will suit you.
This doesn’t affect your rights when something is faulty, isn’t as described, or doesn’t do what we told you it would.
Repairs
Our repairs are carried out with due care and skill. If a problem we fixed comes back, contact us and we’ll look at it again. See our repair terms.
Principal Computers (Muda Pty Ltd, ABN 62 104 686 053), 243 Harrington Street, Hobart TAS 7000. Phone 03 6235 5000, email sales@muda.net.au.